WHO ARE WE?
Full name of legal entity: The LED Partnership Ltd (trading as: The School of Energy Awareness; The Shendo; and Energy Solutions) and its wholly-owned subsidiary Energize Your Life Ltd
Phone number: +44 (0) 207 617 7521
Postal address: Gerston, Cole Lane, Ivybridge, Devon PL21 0DF, United Kingdom
It’s important that the information we hold about you is accurate and up to date. Please let us know any time your personal information changes by emailing us at firstname.lastname@example.org
) to buy products or services from us and when you sign up to our newsletters. You can decide not to receive our communications or change how we contact you at any time. If you have any questions regarding our Privacy Notice, or how we use your personal data, please contact email@example.com
Rest easy. We hate spam just as much as you do. We will NEVER rent or sell your information to any other organisation.
For residents of the EU, please note that this Policy has been updated in accordance with the requirements of EU General Data Protection Regulation (GDPR). For residents outside of the EU, by purchasing our products and services, you consent to, and authorise, our using your personal information as described in this Policy.
The type of personal information we collect depends on the type of service or product you request from us.
When you visit our website we may collect information about your device such as your bowser type and IP address.
If you create an account with us, we also collect log information when you use our website. That information includes, among other things:
• Your IP address
• Pages you have visited on our website
• Access times
• Details about how you've engaged with us, including your shopping basket
• Device information, such as web browser type and language
When purchasing products or services via our store, or by phone, we collect:
• Your first name and surname
• Your email address
• Your billing and delivery address/es
• Your login data which allows our system to create your user account
• Your personal or work related contact details (depending on which you choose to
submit) such as your telephone number(s) and postal address
• Your contact and communication preferences
We do not store any of your payment details and your password(s) are encrypted, so we cannot access those.
When you choose to have a personal Energy Solutions
, Vision Life Coaching
or Decisions Decisions
consultation, we will collect your contact details as above. You may also need to provide us with some additional personal information in order for us to understand your health or life concerns and your background history. This may include sensitive personal data relating to health. This is fully at your discretion. We also keep records of your previous sessions, our recommendations made to you, and any correspondence with you about this.
We collect data about you when you provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
• Visit our website
• Order our products or services
• Create an account on our site
• Subscribe to our services or publications
• Return your completed questionnaire
• or give us feedback
We will only use your personal data when legally permitted. The most common uses of your personal data are:
• Where we need to perform the contract between us
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal or regulatory obligation
If you choose to provide us with your personal information, we will collect that information for our own use, and only for the purpose of providing you with a comprehensive consultation service and in the case of an Energy Solutions
consultation, a full report. This may include:
• To retain proof of posting in case of problems with delivery
If you have purchased an Omega Pendulum
, to send you an e-course of advanced Energy Awareness Techniques
• To maintain a database of product and service sales
• To send you resources and Wyrds if you are signed up to the Shendo
We would love to contact you to:
• Let you know about our news, updates, new campaigns
• Send you educational information about Living With Energy Awareness
• Keep you up to date on upcoming trainings, face-to-face clinics and other events
• Let you know about our new and existing products and periodic sales
You have the choice whether you want to receive these messages.
Where you opt out of receiving our communications, this will not apply to personal data provided to us as a result of a product/service purchase.
You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact firstname.lastname@example.org
Your data is kept securely within the European Economic Area (EEA). We never rent or sell your information to any other organisation, so it will never be transferred outside of this area.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. We continually review what information we hold and delete what is no longer required. We never store payment card information.
We never rent or sell your information to any other organisation, and never will. We never store payment card information. However, non-financial contact information may be visible to:
• Our IT and system administration staff
• Our fulfilment staff who process your order or service request
in the course of their work.
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending communications to you via email. You have the right to withdraw consent to us emailing you at any time by emailing us at email@example.com
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at firstname.lastname@example.org
if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
||Type of data
||Lawful basis for processing and Legitimate Interests
To register you as a new customer for either products or services
|Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
|To gather background information for your Energy Solutions, Vision Life Coaching or Decisions Decisions appointment.
(c) Sensitive data: health
|(a) Performance of a contract with you
|To administer and protect our business and our web sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
|(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud
(b) Necessary to comply with a legal obligation
|To add you to our mailing lists
We want to ensure you remain in control of your personal data. Part of this is making sure you understand that you have rights under data protection laws in relation to your personal data. These include the right to:
• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent
You can see more about these rights by clicking here on the ICO website
If you would like further information on your rights or wish to exercise any of the rights set out above, please email us at email@example.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
If, at any time, you wish to verify, update or amend the personal information you have provided to The LED Partnership Ltd or Energize Your Life Ltd, please contact us at firstname.lastname@example.org
or use any of the contact details outlined at the start of this privacy notice.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk
We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it with you. In this instance please contact us at email@example.com or use any of the contact details outlined at the start of this privacy notice.