At Energize Your Life we make every effort to ensure your purchase gets to you quickly and safely. If you would like to request an urgent, tracked or insured delivery and you cannot see this option offered when you check out, please use the Contact Us page above and we'll arrange it for you. Please note however that the delivery of your order may be restricted to a particular service depending on the size, weight and chosen destination of the package.
We endeavour to dispatch all orders placed by 6pm the next working day, although orders received after 6pm on Thursday will not be processed until the following Monday. We do not process orders on bank holidays or weekends.
UK Standard Delivery
All orders are sent first class via Royal Mail within the UK, unless you request a trackable delivery option. Royal Mail strive to deliver First Class packages the next day, but this is not guaranteed and can take up to 3 days.
However, please understand that if you choose a non-trackable delivery option the delivery of your order will be your responsibility and we will not be able to give a refund in the case of it getting lost.
UK Special Delivery Guaranteed (trackable, insured, signature on delivery)
Special delivery can be arranged via Royal Mail or Courier. Royal Mail Special Delivery guarantees next working day delivery by 1pm throughout the UK and Northern Ireland following dispatch. For parcels weighing over 2kg, we use a Courier Service instead as this is more cost effective. Both services are trackable online, automatically insured against loss or damage, priced according to weight of package and require a signature upon receipt.
UK special delivery can be made by any service to business and residential addresses, but not to PO Box addresses.
Please note that the delivery pricing on our website is the standard delivery cost. If your shipment is deemed as “remote” by the courier a remote area surcharge will be added. “Remote” does not necessarily mean that the area you are in is physically remote from a main town, it can be that it is difficult to access, such as on a hillside/mountainside, or an area where the courier does not have much volume of business and is therefore expensive to service. We will invoice you for the surcharge before booking the delivery
We can and will deliver our product range to most worldwide destinations. For orders under 2kg, this will be via the Royal Mail Small Parcel Airmail Service, delivery is aimed to take 3 to 5 working days to Europe and 5 to 7 working days to the rest of The world. Tracked and insured Airmail services (providing an insurance option against damage or loss up to £500) are available as either Airsure or International Signed For, depending upon destination country. Please select these options when confirming your preferred method of shipping on check-out. If you do not choose a tracked option, please understand that the delivery of your order will be your responsibility and we will not be able to refund a lost order.
Orders over 2kg will be sent via Courier and shipping costs are individually calculated based upon total package weight and destination country. Courier services can take between 1 to 7 days and your delivery is insured for loss and/or damage. Please note that the delivery pricing on our website is the standard delivery cost. If your shipment is deemed as “remote” by the courier a remote area surcharge will be added. “Remote” does not necessarily mean that the area you are in is physically remote from a main town, it can be that it is difficult to access, such as on a hillside/mountainside, or an area where the courier does not have much volume of business and is therefore expensive to service. We will invoice you for the surcharge before booking the delivery
For all Courier Services, a tracking number or shipping reference is provided to you by email.
International deliveries using Airmail, Airsure or International Signed For can be made to business and residential addresses.
Customs and Other Charges
We produce Customs Declaration paperwork for all international packages outside the European Union. However, we're unable to calculate local customs clearance charges, import duties or sales taxes for which you will be fully responsible. If any of these charges are payable, your local customs authority will contact you once your order has arrived in the country. To avoid delays or refusal and return of your package, please provide us with a daytime telephone number so we can include it on the Declaration paperwork. Please ensure this number, whether land line or mobile, is local to your destination country as Customs Officials rarely call international numbers.
Office Hours: Monday to Friday 9.30am to 5.30pm GMT
By Telephone: UK: +44 (0)207 617 7521; USA: +1 415 992 7529; AUS & NZ: +61 3 9013 7429