FAQs

When will you dispatch my order?

We endeavour to dispatch all orders within 48 hours, though orders received after midday on Friday will not be processed until the following Monday. We do not process orders on bank holidays.

Do you offer free delivery?

No, we no longer offer free delivery for any orders. 

Can I return my product if I don't like it?

Yes you may, but we we do stipulate certain conditions for returns so please read the Returns and Exchanges Policy for detailed information. 

Do you relace if my item/s get lost in transit?

We have three types of tracked postage:

  1. Special Delivery Guaranteed by 1pm Next Day for UK customers 
  2. International Tracked for all oversea's customers.
  3. Courier Deilvery for all orders over 2KG in weight

We will replace items sent via these methods, should they become lost in transit. If the original item is subsequently delivered, we respectfully request that you return it to us. 

Please understand that if you choose a non-trackable delivery option the delivery of your order will be your responsibility and we will not be able to give a refund in the case of it getting lost.